To be eligible for a return, items must be unworn, unused, and in the same condition as received, including the original packaging.
Returns must be requested within 14 days of receiving your order.
Items marked as final sale or explicitly stated as non-refundable are not eligible for returns or refunds.
2. How to request a return or refund
To request a return or refund, please email us at support@fastsneaker.com within 14 days of receiving your order and include:
- Your order number
- The reason for the return
Our team will reply with the correct return address and full instructions. Please do not send an item back before you have received a confirmed return address from us, as we are unable to process unannounced returns. Please make sure items are securely packaged to avoid damage in transit.
3. Return shipping costs
Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
4. Refund process
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds are processed within 5 business days
- Funds are returned to your original payment method
Please note that it may take additional time for your bank or card provider to process the refund. If more than 15 business days have passed since approval, please contact us.
5. Non-returnable items
The following items are not eligible for return:
- Personalised or customised products, unless defective or damaged
- Clearance or final sale items
6. Delivery & return conditions
- Returns cannot be initiated before the item has been delivered.
- If you wish to cancel your order, you must first receive the package and then return it.
- We do not issue refunds if a customer refuses delivery or fails to collect their package.
- If a package is sent to a pickup point and is not collected, a €15 administrative fee will be deducted from any refund.
7. Return address
To request a refund or return, please email us at support@fastsneaker.com and we will send you the correct return address. Return addresses are issued per order, so please always request one from us before sending anything back.
8. Contact us
For any questions regarding this policy, please contact us at support@fastsneaker.com. We aim to respond within 1 to 2 business days.
By placing an order with us, you agree to this Refund & Return Policy.
Returns & refunds — United States and Canada
This section applies to orders delivered to the United States and Canada. Orders within the European Union follow the standard policy above, including the statutory 14-day right of withdrawal.
Changed your mind?
You have 14 days from delivery to return unworn items in their original condition, with tags and packaging intact.
We want to be upfront about what a change-of-mind return costs, so there are no surprises when your refund arrives.
Shipping to North America is free — you are never charged a delivery fee at checkout. Import duties and customs charges are collected at checkout as their own Duties & handling line, so your parcel clears customs with nothing left to pay on delivery.
When an order comes back to us, two of those costs are already spent and cannot be recovered. They are therefore not returned to you:
- The delivery cost we paid to ship your order — this amount varies depending on the size and weight of your order, and is confirmed to you when your return is approved. It is deducted from your refund.
- The Duties & handling you paid at checkout — customs does not return these to us once the parcel has been imported, so this line is not refundable.
- Return administration fee: €15 — deducted from your refund.
Return shipping is arranged and paid for by you. We do not provide prepaid return labels for change-of-mind returns. We recommend using a tracked service — until the parcel reaches us, it remains your responsibility.
Damaged, faulty or incorrect items
No deductions apply. You receive a full refund, including the Duties & handling you paid, and we cover return shipping. Email support@fastsneaker.com within 14 days with your order number and photos.
By placing an order for delivery to the United States or Canada, you confirm that you have read and accepted the terms above.